My work sits where three things overlap: the person with the problem, the technology behind it, and the operation depending on both. Six years at Awapal Solutions taught me the systems side — running CRM and ticket queues, keeping service levels steady, and bringing more than fifty colleagues up to speed on new tools, while response times fell by 45%. At Kool Mart the brief was bigger: build a service operation around an ERP platform, look after 500-plus client records and the schedules for eight to ten field teams, and find the bottlenecks costing time. Equipment delays dropped by 40%.

Canada added a different kind of experience. On the tech floor at London Drugs the support was face-to-face — set-ups, faults and warranties explained in plain English. With M3 Marketing it was mobile and in the field, sorting sync and connectivity issues while the day was still moving. Most recently, quality control in Surrey food manufacturing has meant working with X-ray and metal-detection equipment where a missed detail is not an option.

That builder's instinct is also why I work as an entrepreneur alongside my IT career. I run freelance tech services for local Surrey businesses — small-business tech support, CRM setup and clean-up, and Google Workspace / Microsoft 365 setup for owners who need their everyday tools working properly without hiring full-time IT. I have also built an own-branded WhatsApp Business channel to generate customer leads for a local plumbing business under a profit-share partnership — finding the customers, handling the first enquiries, and passing on work that is ready to quote.

Put together, that is what I offer an employer in Surrey or anywhere in the Lower Mainland: someone who can diagnose the fault, talk the user through it without jargon, and leave behind a record the next person can actually use — and who thinks like an owner about cost, customers and results. I am studying toward CompTIA A+ now, and I can start a new role straight away.